My name is Mitch, and I've been employed with Hyatt for 14 years. From the first day I started working for Hyatt, up until today, they've always made me feel like family. It's the little things like using everyone's first name instead of Mr. or Ms that makes an employee really feel at home while at work. Here at the Grand Hyatt Atlanta, it's all about the service and making everyone around me as happy as I am. My favorite part of the job is greeting people in the morning and starting their day off with a smile.